Return & Refund Policy

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

Returns requested more than 14 days after delivery cannot be accepted.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Shipping charges from the original order are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of deliverywith your order number and clear photos of the item and packaging. If the issue is confirmed, we will provide a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products
Gift cards
Clearance or final sale items
Items that have been used, washed, altered, or damaged after delivery

How to Start a Return

To request a return, please contact us at shop@elhamstudios.com within 14 days of receiving your order. Please include your order number and the reason for your return. Returns sent without prior authorization may not be accepted.